Rialto Animal Hospital

1480 North Ayala Drive
Rialto, CA 92376

(909)875-6161

rialtoanimalhospital.com

Hospital Policies

 

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

We are no longer able to accept walk-ins. We have tried to be accommodating to these in the past, but have realized after several attempts that there is no way we can continue to keep our appointments running on time when accommodating walk-ins. We were unable to dedicate the time needed for the care that our patients and clients deserve. Because we would still like to see and care for your pet, we can see them with an "admittance exam" and your pet will be cared for before the end of the day. 

 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

Please do your best to arrive on time.  If you do happen to be late for an appointment, we will do our best to accommodate you.  Keep in mind that it may be necessary to reschedule your pet's appointment if there are time constraints. We want to make sure our doctors can give your pet the undivided attention and thorough examination that you deserve!

For your convenience, admittance exams are available. An admittance exam means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis, discuss treatment plans, and/or give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

 

Payment Policy

We require full payment at the time that services are rendered. Once your pet has been examined by our doctors, we will be happy to work up an estimate prior to any procedure being performed so there are no "surprises" at discharge. For your convenience, we accept cash, Visa, MasterCard, Discover, and American Express. We do not offer in-hospital payment plans, but do offer and accept Care Credit.   

CareCredit puts the decision in your hands. Surprised by an expensive surgery? Need help with your pet's everyday checkups? With low minimum monthly payment options, you can give your pet the veterinarian's recommended treatment without worrying how to pay for it. CareCredit can be used for all of your pet's medical needs, over and over. Whether it's a teeth cleaning or major surgery, you can rest assured that your pet will receive the quality care that he needs.

Click here for Care Credit

In these challenging economic times, we understand the hardships many of you are facing. Many of you may be experiencing a reduction in income, and we've worried that this may cause some of you to put off needed pet healthcare. Now is not the time to forego preventative healthcare for your pets. Statistics show that regular physical exams and vaccines go a long way in preventing disease and in detecting diseases early on, when they're manageable and ultimately more inexpensive to treat.

We urge you, even in light of the economic downturn, to continue to maintain your four-legged family members' health and bring them in for regular physical exams and vaccines. Knowing our clients the way we do, we know your pets'  health is of utmost importance. You care... and so do we.

We sincerely hope that you may look elsewhere for opportunities to cut back on expenses and to help, we will be offering special savings throughout the year on your pet's medical care. Please check back regularly for online savings coupons and promotions.

We wish you and your four-legged companions all the best.  We are here for you!