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Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We do accept walk-ins whenever possible, but please keep in mind that scheduled appointments
will be seen first.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Please do your best to arrive on time. If you do happen to be late for an appointment, we will do our best to accomodate you. Keep in mind that it may be necessary to reschedule your pet's appointment if there are time constraints. We want to make sure our doctors can give your pet the undivided attention and thorough examination that you deserve!
For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis, discuss treatment plans, and/or give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. Once your pet has been examined by our doctors, we will be happy to work up an estimate prior to any procedure being performed so there are no "surprises" at discharge. For your convenience, we accept cash, Visa, MasterCard, Discover, and American Express. We do not offer in-hospital payment plans, but do offer and accept
Care Credit.
CareCredit puts the decision in your hands. Surprised by an expensive surgery? Need help with your pet's everyday checkups? With low minimum monthly payment options, you can give your pet the veterinarian's recommended treatment without worrying how to pay for it. CareCredit can be used for all of your pet's medical needs, over and over. Whether it's a teeth cleaning or major surgery, you can rest assured that your pet will receive the quality care that he needs.
We will accept checks for amounts less than $100.00 with:
- Full Name
- Street Address
- Phone Number including area code
- Drivers License number including state
If your check is returned, it may be re-presented in an electronic manner. You hereby authorize service charges and processing fees, as permitted by law, to be debited from the same account by paper or electronically, at our option. Your payment by check shall be recognized as acceptance of our electronic check recovery system.
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